We bought this as a special "dress" ring for Fiona -- who already has a Princess Cut 1ct diamond engagement ring -- so this adds to the overall impact and classy impression on her right hand -- or could be a substitute on her left had when she wishes. Beautiful quality.
Hey Murry, happy to hear from you! We know that Fiona will continue to enjoy her 'substitute' ring in whatever way she feels comfortable wearing it. Thanks for sharing!
I believe I ordered 1 pair of earrings. I received just ONE earring. Bad timing to receive just one.
Can you please check my order to see where the mistake was made?
Hi F, we saw your review come through for your earring order and are also disappointed that our previous email to reach you for confirmation about your order didn't seem to go through to you. The earring that you ordered was one of two earring products on our site that is for a SINGLE EARRING, not a pair of earrings. The product title says as much and the product description also describes the earring 'This Round Cut Cubic Zirconia earring will include 1 (one) total earring and includes a free gift box.'
Primarily we see this product purchased by men looking to wear an earring on one side, or for someone looking for a replacement of one lost earring of a pair to complete their existing set. It has been ordered by mistake from someone looking for a pair of earrings before and that's why we did want to confirm your order before manufacturing. When we didn't hear back from you we went ahead and manufactured your earring order as it was ordered, a single earring.
I can definitely understand your frustration as you were expecting an earring set and now are left with a single earring. For your order, my original question remains. Did you want a:
A. pair of earrings that would be 0.75 carat each side (which would be 1.5 carat TGW).
B. Or maybe a pair of earrings which would have a total carat weight of 3.0 carats, or 1.5 carat each side
The size of your current earring is 1.5 carats, which as a pair would be 3.0 carats TGW.
First, the communication was spot on. Second, the rings were repaired, stones replaced cleaned and returned. They both look brand new. Excellent quality work. I'm very appreciative of the quality and care given to my repairs. Thank you!!!
I really appreciate what you do for everyone, you ask a lot of questions so you can make sure that you have the idea of what the customer wants. I had some changes and there was no problem getting the changes made. Great communications on your part. I am sure that my wife will love it.
We do our best to make sure we fully understand what our customers want so that we can help them get the perfect ring for their needs. We're so happy to have helped you!
My ring is the BEST, and I’m very diligent about keeping it sparkling!
Thanks for being such a great company! It was a real pleasure doing business with you, and I will highly recommend you to anyone I know who needs jewelry!
I am very happy Thanks for changing the stone to triangle for me xxxx
We're happy to help you, thanks for choosing CubicZirconia.com!
Ring looks great. Thanks again, guys.
My ring is perfect. Thank you for taking extra time to make it special.
You're so welcome, happy to help you!
I've been buying clear and colored stones since the beginning of this year so I can make jewelry for my wife and sell my jewelry in art shows. the quality of the stones keeps me coming back, but I am frustrated that the colored sotnes take longer to ship. They told me that these colored stones are custom cut for me in each size but I do want them sooner.
more beautiful than the pictures clear brilliant sparkling just can’t say enough
The order I made got me upset but later they canceled it.
None
They went above and beyond for me to make sure I got exactly what I wanted. It meant so much to me since it was a replica of an heirloom. I really can’t thank them enough.
Love it
I accidentally washed a jacket with my Grandmother’s mother’s pin on it and lost one of the stones from it. A jeweler would not touch it, saying I had to find a stone for it myself. I was so pleased to not only find one quite easily, but I now have the pin restored to perfect again. Thank you!
Big help and great service. Normal in the days past, but a rarity now. Thank you
Alan
This is the second ring I’ve had CubicZirconia.com do for me. This time I gave them more input on the design and the ring turned out better than I hoped for. It’s absolutely gorgeous. I will be using this company again. Thank you Teresa and all of the staff there. You guys are a great team
Very satisfying with the 5 Cs of these stones
I purchased two .75 trillion & one 3 carat round cut stones. The 3 carat round color was much darker than the trillions. In essence, I cannot use them together in jewelry. I have ordered from other companies in the past without any problems. Maybe I the incorrectly assumed your stones would be the same color or missed the fact I needed to order them differently from your company. Please rectify this issue.
Hi Lea Anne,
I'm sorry to hear that you're disappointed with the stones that you received.
What you're likely seeing is the difference in the refraction of light the dark velvet of the gem jar through the larger stone, which has a depth almost double the smaller. Both stones, the 6.0mm trillion and 9.5mm round, are cut from the same clear raw material.
I've sent you some images of a ring setting with similar stone sizes (10.0mm round and 4.0mm trillion) so you can see that once the stones are in a setting and the light is able to reach both the top and bottom of the stones (as opposed to being held or laying on a surface that reflects colored light into the stones), the light for both the larger and smaller stones looks the same. There is not a color difference between these stone sizes and the raw material is all the same, colorless/white.
If you do wish to return either of the stones we will gladly accept them back as a return and will communicate with you directly by email to confirm the details.
Very nice
The ring arrived and I let it sit in its box for a few weeks. I took it out and really let some light on it and holly molly this ring is brilliant. Well the day came on Thanksgiving and we were all about to toast the start of the meal with lots of family and friends. I turned to my girlfriend of nine years and pulled out this ring. I made sure to seat us next to the window with sun at our backs. I asked and she said YES and put the big ring on. The sun hit it just right and there were little stars all over the table and I kid you not everyone was speechless. People all wanted to get a super close up of this ring. The ring became the shining star of the whole occasion. We could have bought an actual mined African diamond as we could defiantly afford it but we didn't want to support it. I have read about lab grown diamonds and if this ring didn't impress me I was going to replace the cubic with lab stones but no need. These Cubic's are mind blowing with platinum metal. These people make the most beautiful rings period and that there easy on the bank balance is just an extra bonus.
I was surprised to see how small the CZs were! I just ordered a sizer to find out which I need. I'll be ordering the right sizes soon! (I thought about sending you my product so you could determine which size I needed, but no...)
Hi Michael, so sorry that the sizes you ordered weren't correct! We suggest you use a precision caliper to measure the prongs of your piece so you can get a better idea of the stone size you need. Once you have the measurement, let us know and we'll help you with a product exchange. Thank you for trusting CubicZirconia.com!
Ear studs look great. Wife needs 18 carat gold which is difficult to find.
Hello,
I have received it and my wife was very happy!!
Thank you
