If you’ve been in business long enough and have enough happy, satisfied customers…you’re bound to also have customers that think you’re a jackass. Not all businesses would read a bad review over the PA (Public Address) speaker system, but today we’re gonna do just that. Here's one of my favorite customer complaints…and my reply is not too bad either. -- Mr. Cubic Zirconia 

I had a lot of reservations about 1) buying a quality CZ (especially online), 2) buying any type of jewelry sight unseen and 3) getting the design I wanted without paying the high price for custom jewelry. I did extensive research, both online and in jewelry stores. I knew what size stone and cut I wanted for the engagement ring but I didn't see any wedding bands on the site that grabbed my attention. I sent an email with a pic attached of one I had found online and asked if it could be replicated.Woohoo! I'm so excited!

"I am popping the question but I am NOT giving her a diamond engagement ring." This was what was going on in my hea...