Reading a bad review over the Public Address PA system speaker
If you’ve been in business long enough and have enough happy, satisfied customers…you’re bound to also have customers that think you’re a jackass. Not all businesses would read a bad review over the PA (Public Address) speaker system, but today we’re gonna do just that. Here's one of my favorite customer complaints…and my reply is not too bad either. -- Mr. Cubic Zirconia 
Featured Design of the Week: The Annalisa
The Annalisa engagement ring is a unique style with your choice of center stone shape and size that is encircled by a thin row of sparkly pave stones, giving a hidden halo look with an asymmetrical band design.
3 great back to school deals you don’t need to stand in line to get
Earrings on Sale: 3 great back to school deals you don’t need to stand in line to get.  Choose one of these three earrings limited-time specials for a great way to to treat yourself (or your wife/girlfriend...AND the daughter/granddaughter/niece too.
Fact vs. Fiction in the Jewelry Biz (How to Avoid Being Ripped Off Buying Online)
Fake online sellers will promise the world, offer a money back guarantee, ship later than promised (or not at all), provide crappy products (or no product at all), then ignore your customer service requests-- and still make lots of money. Here's how to avoid becoming the next ripped-off victim of an online product scam’s lying, cheating and stealing-- in general and with some specific tips on avoiding a jewelry rip off. If you’ve ever bought something off a single social media ad, and the product never arrived-- and then tried to track down who did what when and how the jerks got away with your money…you may already know the general answer. But today’s tips will drive the lesson home to being a smarter online shopper.